Cancellations & Returns:
If you want to cancel an order please email me directly as soon as possible with your order number. If I have already dispatched your order I will be unable to cancel. Cancellations are different for custom orders so again please get in touch as soon as possible for advice with this.
If an order arrives and you wish to return something please email me as this is the fastest way to resolve any issues. As a note earrings can not be returned due to hygiene reasons.
Returns are accepted if goods are faulty or have been damaged in the post. Please contact us in the soonest instance of receiving something you believe to be faulty - preferrably 48hrs with a description of the fault. Please be aware that we are not responsible for items lost in the post during returning and upon receipt of the item we will issue a refund which will include the cost of the faulty item and the postage costs incurred.
If you have changed your mind about a purchase you have made or you are not entirely satisfied then please get in touch. We want our customers to be happy about what they buy from us and the service they receive and we believe the best way to do this is to get talking! We will advise you on what to do when returning your goods to us. Refunds for non faulty goods will include the cost of the item and the original postage costs only - not the cost to return to us.
All returns should be received within 7 (working) days of notifying us of your intent to return.