FAQ's and Terms
At all times we describe our products as fully as we can. If there is something missing that you would like to know then please get in touch so we can answer your questions. We run our online shop in the same way we do when we sell face to face - you're welcome to ask questions with no obligations and get a good understanding of what you're buying before you commit!
Because items are handmade there may be slight variations in colour, fabric, embellishments etc. We feel this contributes to owning something unique so please do not be put off by something which is slightly different to what you see on screen. We do at all times provide clear concise descriptions and photographs and will advise if any specific element will change on an individual item.
Please also be aware of changes due to monitor displays and any other display devices which may not display the products as the original images, or indeed the naked eye would.
Please be aware that Aquamarine Jellybean is a company specialising in handmade items. As such we deem these designs to be intellectual property. If you would like to use our designs please get in touch, please do not copy, distribute or sell on our ideas for commerial purposes without contacting us first. Its very difficult in the craft world not to 'step on anyones toes' and as such Aquamarine Jellybean does not knowingly copy or infringe on the intellectual property rights of others. If you feel we have infringed on this please get in touch at [email protected]
We are happy to make special one off products for customers and we are also happy to 'tweak' where possible existing designs we have. If there's something you've seen that you'd like made a little differently then please let us know. We're happy to answer all questions and provide quotes with no obligation to purchase.
Please be aware that when purchasing 'one-off' items there are different terms to standard orders. Put simply this means that once an order has been confirmed and approved by yourself and work has begun it cannot be cancelled. This is simply due to the fact that materials may have been purchased specifically for the order you placed - or work may have begun on producing your piece when you choose to cancel. However - we are very understanding and we like to stay in contact with our customers at all time. If you find you've placed a custom order and would like to cancel please get in touch at the soonest instance and we will advise you as to whether the cancellation will be possible.
Similarly refunds cannot be accepted for custom orders unless there is a fault with the item - or if it is a personalisation and there has been a spelling mistake made during production. In all instances please get in contact to be advised as to whether you are eligible for a refund on a custom order.
Delivery is via Royal Mail Standard Parcels. As such we aim to post within 3-4 working days of your order. Please be aware that during busy times this may take a little longer but we will always provide this information via the website and email contact. Being a handmade business I'm sure you can appreciate that when it is busy we'd rather make things perfectly than rush to fulfill orders and make second quality goods.
Once deliveries have left our hands it is subject to Royal Mail delivery times. Royal Mail state that all First Class goods will be received within 1-2 working days and Second Class goods will be received within 3+ days. Please be aware again that these times are estimates and Royal Mail is affected by peak times and Bank Holidays as well as non-working days. These times are not guarunteed by themselves.
Every now and again items go missing in the post and we honestly don't like this just as much as you because we want you to start enjoying you products as soon as possible. If you think your item may have gone missing in the post please get in touch and we will offer advice to you as to how to proceed. The best things to do are to wait a few more days and contact your local Post Office Delivery Office to see if they have a parcel waiting for you. After this we will check the details our end and see if we can resolve the issue for you and advise as to when/if we are sending you a replacement item.
If you want to cancel an order please email us directly as soon as possible with your order number. If we have already dispatched your order we are unable to cancel. Cancellations are different for custom orders so again please get in touch as soon as possible for advice with this.
We are not obligated to provide the option of cancellation on custom orders, or provide a refund (please see Custom Orders). We may however be able to cancel a custom made order depending on what it was for and as such would advise getting in touch as soon as possible.
Returns are accepted if goods are faulty or have been damaged in the post. Please contact us in the soonest instance of receiving something you believe to be faulty - preferrably 48hrs with a description of the fault. We are not responsible for items lost in the post during returning and upon receipt of the item we will issue a refund for the cost of the item and postage costs.
If you have changed your mind about a purchase you have made or you are not entirely satisfied then please get in touch. We want our customers to be happy about what they buy from us and the service they receive and we believe the best way to do this is to get talking! We will advise you on what to do when returning your goods to us. Refunds for non faulty goods will include the cost of the item and the original postage costs only - not the cost to return to us.
All returns should be received within 7 (working) days of notifying us of your intent to return.
As a business we collect information from you in order to allow us to process your orders. All online payments are made through PayPal and as such the specific details of these are not shared with us. We only use the information you give us to process your order and to communicate with you. Your privacy is important to us and we do not distribute or sell your information to third parties.
Some of our goods contain small parts and are not intended as toys - nor as gifts for very small children. Adult supervision is required at all times with gifts which have small objects (such as the Make Your Own Bracelet Kit) and as such are not suitable for children under the age of 3.
We Aquamarine Jellybean cannot be held responsible for improper use of an item and it is the responsibility of the purchaser to ensure that items purchased are used in the correct and proper manner for which they are intended.
If you've read these terms and have other questions you would like to ask please get in touch and ask away! [email protected]